Do you have a Security Statement?
What data do you store and for how long?
Once we receive an email from you it is usually processed within one minute. From this moment on, we store the parsed data fields in our database and the file attachments on our Amazon S3 storage. The original email file is of ephemeral nature and will typically be deleted from our servers beyond recall after a couple of hours.
How secure is transferring data by email in general?
Who has access to the parsed data?
We are well aware that the data parsed from your e-mails has a unique value for your business and that you don't want to share it with anyone. All incoming e-mails and parsed data are therefore kept confidential and are not accessible by anyone else than you. For support purposes, our staff might need to access your data, however. As stated in our Security Statement This will only happen if you request help with the setup.
Where are the servers and are they properly secured?
mailparser.io is running on the Amazon Webservices Cloud. The data center is located in the United States in North Carolina. All servers are always up-to-date with the latest security releases. A full backup is made on a daily basis and all data is constantly stored on different hard drives to prevent data loss in case of a hardware failure.
Can mailparser.io be used by EU-based companies?
Yes, EU-based companies can use mailparser.io. Please find more information on this topic in our Security Statement.
Is Mailparser HIPAA Certified?
Unfortunately at this time, Mailparser is not a HIPAA-certified service.